Posted 12/6/2012 - 10:54:35 AM
DALLAS—VingCard Elsafe promoted William J. (Bill) Oliver to president, North America, effective Jan. 1.
Oliver will continue as VingCard Elsafe's VP/general manager for the North America region until the end of the year and will remain based at Assa Abloy Hospitality's North America headquarters in the Dallas area.
Oliver joined Assa Abloy Hospitality in July 2011 in a role created specifically for him. He was responsible for leading all sales and customer operations for VingCard Elsafe brands in the United States and Canada, streamlining operations and maximizing customer satisfaction through enhanced service and support. His appointment was the centerpiece of a renewed focus on improving customer service operations at VingCard Elsafe.
"We have seen considerable improvement in our service delivery and customer focus since Bill joined our team last year, and he has made a significant impact on our customer satisfaction this year across North America," Tim Shea, president of Assa Abloy Hospitality, said in a statement. "We anticipate another strong year in 2013, and Bill will help us maintain that positive momentum by ensuring our organizational goals remain aligned with customer needs and expectations."
Assa Abloy Hospitality's core brands include VingCard electronic locking solutions, Elsafe digital in-room safes and Orion by VingCard Elsafe energy management systems.
During Oliver's 27-year career, he has managed a wide range of hotel properties, from premium-branded, full-service hotels and casino resorts to independent boutique hotels with brand such as Marriott, Hilton, Holiday Inn, Crowne Plaza and Doubletree. In addition, he held board-of-director-level positions with various hotel/motel associations and regional convention and visitors bureaus.